Customer communication

The system talks to your customers for you

Confirmations, reminders, date changes and the message that the bike is ready are sent by Care.bike automatically. By e-mail, text message and in the app, under your name. You only handle what really needs a person.

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Customers know what state their bike is in and when they can collect it. They do not need to call and you do not need to ring round.

Reminders of the next recommended service, bike pickup or an expiring voucher go out automatically, or in one click from the dashboard.

Messages with the customer sit with the specific order or bike. Nothing gets lost in a phone or a personal inbox.

E-mails carry your logo, colours, greeting and signature. Customer replies go to your branch.

Customers stay informed from booking to handover

Booking: booking confirmation, or a suggested new date.
Before the date: a date reminder including the drop-off window.
In the workshop: bike intake and a message when completion moves.
Done: a message that the bike is ready for pickup and, after handover, a review request.

E-mail, text message and in-app messages.

From booking confirmation to review request.

Status, documents and messages even without an account.

The customer writes on the order, you reply in the portal.

Pickup, next service, expiring voucher.

Logo, colours, greeting and signature.

PDF documents and a calendar entry.

New booking, cancellation, message or website enquiry.

Consent collection and sync to your list.

Customer communication is used by service centres, retailers and e-shops.

For service centres For retailers For e-shops

Can I edit the message texts?

Care.bike writes the message texts so they are clear and fit each situation. You set the greeting and signature of e-mails, and e-mails carry your logo and colours.

Do customers without an account get messages?

Yes. Customers without a Care.bike account also get the e-mail and text message with the order link.

Where do customer replies go?

Replies to e-mails go to your branch. Messages on an order are in the portal right on the order.

Let the system talk to your customers for you

Try customer communication free for 30 days with every feature, no credit card needed.

Start for free Request a demo