Local Care
Your own network of partner workshops. Immediately and without investment
Gain instant access to a professional network of partner workshops across the country without investing in your own branches. Give your customers premium care in their local area while saving yourself logistical nightmares and fixed costs.
Selling a bike is just the beginning. The true customer experience continues when the assembled and tuned bike is handed over, through the first service check, or by handling returns and claims.
However, without your own branches, you hit limits:
E-shops and D2C brands: There is a gap between convenient online shopping and the lack of local service. Customers have to figure out where to take their bike for maintenance.
Corporate fleets, couriers, rentals: Every defect means an outage. Fast repairs, minimizing downtime, and cost control are key.
But building your own service infrastructure is extremely expensive and slow.
With Care.bike, you have a ready-made service infrastructure at your disposal. Instead of individual agreements with dozens of service centers, you gain immediate access to a unified Local Care network of partner workshops with clearly defined services and a transparent process from order to billing.
The customer receives premium care close to home and perceives it as a natural part of your brand.
The retailer gains control over the process, costs, and the quality of services provided.
You gain nationwide service coverage literally overnight – immediately functional, without fixed costs, and ready for your business growth.
The Care.bike service infrastructure covers everything essential – from handing over a new bike to the customer to regular maintenance and handling claims.
You have one partner – Care.bike. Everything from bike intake to invoicing is managed by our digital system, giving you a complete overview without the administrative burden.
Easy ordering
You or the customer place the order in the Care.bike system. You choose a service partner based on location, specialization, and current capacity. The service center confirms the date, and then you just deliver the bike to the workshop.
Execution under control
When the bike is handed over, the service center performs an initial diagnosis and proposes a solution and scope. You have an up-to-date overview of the status and costs.
Transparent billing
At the end of the month, you receive one summary invoice for all jobs at partner workshops. Individual items are paired with specific orders and can be traced back at any time.
Care.bike gives you a real-time overview of all service orders and complaints. You gain complete control over after-sales care for your customers and the associated costs.
See how Local Care fits into the solution for your business.
How does Local Care differ from the Care.bike service network?
The service network is a public map of workshops where cyclists book and pay for service themselves. In Local Care your company orders and pays for the services, and Care.bike approves the partner workshops and vouches for their quality.
How are services paid for?
Your company pays for orders at partner workshops. Billing goes through Care.bike in your currency, summarised for all orders.
Can I offer partners in my customer zone?
Yes. Offer partner workshops picked on the map in your zone, automatically or subject to your approval, and customers book with them straight from the zone.
How much does Local Care cost?
We agree terms based on the scope of services you want partners to handle. Book a consultation and we will go through it together.
I run a workshop. How do I join Local Care?
See the Partner workshops page. Workshops join Local Care after approval by Care.bike.
