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Service orders

The whole order in one place, from booking to handover

At the counter, in the workshop or on your phone. Care.bike guides every bike through the workshop step by step and tells the customer what is happening with it.

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The board shows every order by status, from new bookings to bikes ready for pickup. Quick filters show what is overdue, what comes in today and what must be finished today.

Customers get the confirmation, a reminder of the date and a message when the bike is ready. By e-mail, text message or in the app, even without an account.

Scan the QR code on the bike and the order has the bike and the customer straight away. Log a small repair on a single screen and print the intake confirmation.

A finished order goes straight into the bike's service book and the mechanic recommends the next service. The customer then books it with a single click.

An order starts with a booking or at the counter

  • Online bookings: bookings from your website, the Care.bike service network and the API land in the Bookings column. You confirm them, suggest another date or decline.

  • New order wizard: bike and customer, service details, date and summary. Find the bike by its Care.bike ID; work recommended at the last visit is pre-filled with an estimate of price and time.

  • Date: the service day, the window for dropping the bike off and the expected completion. When the customer waits, switch to While you wait with a time such as "Ready at 2:30 pm".

Booking confirmation, date reminder, bike intake, a changed completion and the ready message all go out automatically. The customer messages you right on the order and you reply in the portal.
Customer communication →

Overdue, Arriving today, Finish today, Awaiting completion, Unassigned and a filter by order source.

Board, table, calendar and planner over the same orders.

An order with a completion time for customers who wait.

Regular and pre-sale service, warranty repair, claims, orders from the service network and from Local Care partners.

Confirmation, date reminder, changed completion, ready for pickup and a review request.

Once a paid order is finished, the invoice is issued automatically.

From your service catalogue with standard times.

Only for roles with permission; the order is billed again.

Cards, slide-out panels and a bottom bar.

Service orders are used by service centres and shops with their own workshop.
For service centresFor retailers

Do I need to install anything?

No. Care.bike runs in the browser on a computer, tablet or phone. Print confirmations and reports on any regular printer.

Will the customer hear about the bike on their own?

Yes. The booking confirmation, date reminder, bike intake, a changed completion date and the ready message reach them by e-mail, text message or in the app. The order link works without an account too.

Can I start with the data I already have?

Yes. Import customers, bikes and your service catalogue from Excel or CSV; the wizard matches the columns for you.

How much do service orders cost?

An order is paid with a credit only when you take the bike in. Creating an order or receiving an online booking costs nothing. See the pricing.

Keep your whole workshop under control

Try service orders free for 30 days with every feature, no credit card needed.

Start for freeRequest a demo