Customer Zone

Modern after-sales care that builds loyalty

The Customer Zone is a digital garage where your customers can find complete information about their bikes and resolve everything in a few clicks – from booking a service check to filing a claim.

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The customer zone can run under your name, in your colors, and on your domain. Your brand thus resonates with the customer throughout the entire lifespan of their bike. Care.bike provides the authority and technology in the background, but for the customer, you are the partner.

In the Customer Zone, customers can find all the bikes they have purchased from you or brought in for servicing. This includes detailed specifications, photos, serial numbers of the frame and key components, as well as important documents such as user manuals, invoices, or insurance policies.

Data is linked to the Care.bike bike registry and the Care.bike PASS digital passport. If warranties or service vouchers are set up for a bike, everything is clearly displayed in its detailed view.

Customers can easily book a warranty inspection or routine service for a specific bike, or submit a claim or withdrawal from the contract.

The system adapts to you: if you are an e-shop, it offers the customer your local service network; if you have brick-and-mortar stores, it directs them straight to your own branches.

Just as customers are used to order history in e-shops, the Customer Zone provides a complete service history and an overview of resolved claims with all the details.

At the same time, they can see recommended upcoming service tasks, which the system automatically notifies them about in time.

If a customer has an active Care.bike PASS, they can report a theft with a single click directly from the Customer Zone. The bike is immediately listed in the Care.bike public register of stolen bicycles.

Contextual communication: Customer support tied directly to a specific order or bike, plus a contact form for general inquiries.
Useful content: Tips on how to care for a bike, how to use it correctly for a longer lifespan, and other useful personalized content based on the brands or categories of bikes owned by the customer.

Significantly relieve your support team. Customers won't call about lost manuals, can easily book a service appointment, and can see for themselves when their bike is ready for pickup.

Build trust and long-term relationships through vouchers, service reminders, and the fact that your brand is constantly in front of the customer.

Handle everything with the customer contextually in the relevant place, whether it's a service order or their specific bike.

Selling services such as Care.bike PASS or insurance directly through the zone brings you attractive commissions.

Turn a one-time purchase into a lifelong relationship

Give your customers a service that keeps you constantly connected. Whether you are a small shop, a branch network, or a large e-shop, thanks to fair conditions, anyone can offer a Customer Zone to their clients.

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